At THE LUCKY KNOT we want your shopping experience to be the best. Therefore we honor returns and exchanges (unwashed, unworn items only) within 14 days* of receiving your order. To initiate a return or exchange, contact us at 1-(855)838-7655 or firstname.lastname@example.org Please include your name, address and order number.
Items should be sent back to 213 King St. Alexandria, VA 22314
Once your return/exchange is back on board with us, your new order will be sailing away home to you!
*Holiday policy: extended to 14 days after December 24th!
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Please note, purchases made in stores can only be returned for an exchange or for store credit.